Hybrid Business Product Owner – Full Time

at CONROO

• Job title: Business Product Owner – Full Time
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Munich, Germany

About the role

• Business Product Owner functioning as mini-CEO for product success at logistics tech startup. Driving market presence and enhancing operational efficiency alongside cross-functional teams.

Responsibilities

• As a Business Product Owner you will be a mini-CEO for one of the products in our portfolio.
• You will play a crucial role in establishing and maintaining our product's market leadership, driving product expansion, and enhancing its operational efficiency.
• Together with the Product Owner, define a clear product vision and strategy that aligns with our company goals and ensures that our offerings not only meet current customer demands but also anticipate future market shifts.
• Assess potential new markets, customer segments, and product features that can drive expansion and increase our market presence.
• Coordinate cross-functional initiatives with engineering, sales & marketing, and other teams to ensure that our Go Lives are executed efficiently, enabling us to capture new opportunities swiftly and effectively.
• Analyse existing product workflows and implement improvements to enhance product efficiency and reduce time-to-market.
• Keep a close eye on cost structures to identify opportunities for savings without compromising product quality.
• Streamline customer support processes, utilizing feedback and data to improve response times and overall customer satisfaction.
• Build and maintain strong relationships with customers, acting as the main point of contact for them within the company.
• Engage with customers to understand their business goals, pain points, and product usage and turn their feedback into actionable insights that drive targeted solutions, optimise their experience, and ensure long-term success.
• Continuously monitor customer health scores and proactively reach out to address potential concerns before they arise.
• Analyse feedback, monitor market trends, and conduct competitive analysis & market research to identify opportunities for product improvements and process optimisations.

Requirements

• Proven experience of at least 3 years in customer success, account management, or similar roles within a B2B environment
• Native-level Spanish or German proficiency is required, with fluent English proficiency to ensure effective communication
• Client-facing experience in engaging with stakeholders at various levels, from technical teams to executive leadership
• A strong interest in software development is essential. Candidates should be technically savvy and comfortable learning new tools, with basic coding experience
• Demonstrated ability to understand complex processes and technical requirements and create tailored solutions that meet client needs and drive mutual success
• Exceptional time management, prioritisation, and multitasking abilities
• Customer-Centric Mindset with the ability to prioritise and anticipate customer needs, committed to delivering solutions that enhance satisfaction and improve the overall customer experience
• The ability to create compelling presentations that effectively communicate implementation strategies to diverse audiences
• Prior professional experience in startups, consulting firms, or other fast-paced environments, particularly in logistics, business development, project management, or finance is a plus
• A commitment to consistently raise standards by improving quality and efficiency in all aspects of work
• An independent, hands-on mindset with a 'never-stop-learning' attitude and a desire to grow alongside the team
• A strong sense of accountability, taking initiative to see tasks through to completion and proactively addressing challenges.

Benefits

• Gain invaluable insights into building a logistics tech start-up and enjoy the freedom to take ownership of your work in an autonomous environment that encourages and supports your growth.
• We foster a culture of openness, transparency, and trust, where everyone's ideas and opinions are valued and respected.
• All team members feel welcome and appreciated for who they are.
• We have vibrant workspace designed to keep you motivated and inspired in the heart of Munich, Hamburg, Nuremberg, and Duisburg.
• At CONROO, we understand the importance of work-life balance. That's why we offer flexible hours and 30 days of workation to ensure that our team members can work at times that suit their individual needs and schedules.
• We love getting together as a team and making memories! Every quarter, we host fun team events, and once a year, we have an exciting off-site to build team spirit and bond with each other.
• Naturally, we also provide all the classic startup perks, including complimentary beverages, and top-notch coffee from our community barista.