Learning & Development Program Manager driving learning strategies to enhance employee capability and performance at VIATechnik in Makati.
About the role
- Senior Director, Program Management overseeing client operational deliverables in the specialty pharmaceutical industry. Leading teams toward efficient patient prescription processes and operational excellence.
Responsibilities
- Develop and expand client relationships with new and existing clients, ensuring all major deliverables within their team are met
- Work with enterprise and program quality groups to ensure quality standards and client expectations are achieved, address client issues efficiently and effectively, and marshal cross-department resources when necessary
- Responsible for hiring, mentoring, setting goals, providing feedback and discipline, supporting professional development, and conducting annual performance reviews for a staff of Directors, Program Managers, and/or Lead Program Managers
- Collaborate within program management, product, and IT to ensure project and brand implementation occurs and launch dates are met
- Improve internal processes to ensure the team and organization operate effectively and efficiently toward common goals by facilitating client solutions for complex programs, including developing and improving operational process flows and SOPs
- Collaborate on strategic planning and the development of objectives and policies for the business unit
- Provide consistent oversight and subject-matter expertise to ensure operational compliance with all applicable standard operating procedures
- Manage portfolio profitability by working with finance and the VP of Operations to ensure accurate billing and staffing on a monthly basis
- Provide ongoing client contact and support to ensure complete client satisfaction by creating and delivering action plans to address service-related issues
- Perform other duties as assigned
Requirements
- Bachelor’s degree in business, management information systems, marketing, or communications preferred, with an MBA preferred
- 10–15 years of direct experience working with clients and managing staff
- Knowledge includes operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed care restrictions, and copay and affordability solutions
- Understanding of the SDLC process as a plus
Benefits
- Opportunities for a bonus (or commissions)
- Comprehensive benefits including medical, dental, vision, life, and disability insurance
- 401(k) plan with employer contributions where applicable
- Flexible paid time off (PTO) covering sick days, personal days, and vacations
- Eight standard company holidays and three floating holidays annually
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