VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
About the role
- Benefits Call Center Representative providing elevated service for members and supporting critical benefits inquiries. Requires strong communication and problem solving skills with a hybrid work environment.
Responsibilities
- Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
- Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
- Provide professional written communication, including follow-up and resolution emails
- Process member requests efficiently while adhering to compliance, quality, and service standards
- Deliver a consistent, high-quality customer experience aligned with business expectations
Requirements
- Strong verbal and written communication skills
- Ability to navigate and work across multiple systems and tools simultaneously
- Attention to detail
- Problem solving and critical thinking skills
- Must be able to successfully complete a background check
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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