Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Partner Alliance Manager responsible for managing B2B relationships and driving growth at Computacenter. Overseeing partner programs and engagements to support company objectives.
Responsibilities
- Manage business-to-business relationships with assigned partners and vendors
- Partner with business leaders to deliver services supporting company objectives
- Manage relationship with partner(s) to build the brand and business
- Develop strategic plan for overall growth and engagement
- Drive change, innovation, and growth across Partner programs
- Maximize front and back-end processes for partner specific items
- Analyze and report on partner initiatives and key metrics
- Act as a point of escalation on complex issues
- Review forecast for opportunities to negotiate discounts and programs
- Manage and track Partner Rebates
- Communicate partner programs and processes to internal departments
- Manage Certification and Partner requirements
- Facilitate Internal & External QBR/BPs for assigned partner(s)
Requirements
- 5-7+ years’ experience with a technology company in service delivery in the IT industry
- Demonstrable experience of working in a challenging environment
- Experience of working at a strategic level to enable partners and vendors to increase sales and enhance relationships
- Legally eligible to work in the United States
- Ability to assess potential growth in partner relationships
- Contributes to the organizational vision and strategy
- Demonstrates understanding of current and emerging market trends
- Ability to develop strategy to implement lessons learned to future deals
- Ability to drive innovation in deal constructs with the business
- Presentation skills
- Able to drive continuous improvement through the creation of new metrics based on current performance
- Prior experience managing a Juniper line of business
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans for good health
- Long-term career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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