Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world-class customer service and support to sales force in various regions.
Responsibilities
- Supports the salesforce for multiple assigned geographical regions
- Answers inbound phone calls, emails, or faxes from surgical customers
- Process sales orders and direct delivery receipts (DDR)
- Issues return authorizations
- Answers questions related to products and/or services
- Research orders and other actions to troubleshoot and resolve problems
- Forward customer leads to the appropriate Territory Manager/Regional Sales Director
- Outbound collection calls for Purchase Orders
- Coordinates the retrieval of loaners from internal field members and external customers
- Coordinates and processes consignment inventory audits and home consignment inventory audits
- Promotes and ensures customer satisfaction through value-added services
Requirements
- Associates degree (A.A.) required and/or Bachelor’s degree (B.A.) preferred; or 3+ years call center/customers service experience; or equivalent combination of education and experience
- Ability to read and write instructions, short correspondence, and memos
- Intermediate knowledge of MS Word, Outlook, and PowerPoint
- Advanced/intermediate knowledge of MS Excel and Power BI
- Preferred experience with JDE and CRM
Benefits
- Comprehensive medical, dental, and vision insurance plans
- Access to company sponsored wellness programs and mental health resources
- Paid leave of absence for qualifying events.
- A competitive 401(k) plan with company match that vest immediately
- Financial planning services
- Corporate discount programs for goods and services
- Generous paid time off
- Flexible work hours
- Flexible work arrangement options for balance
- Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
- Recognition programs to celebrate achievements and contributions
- Supportive work environment participating in team-building activities, volunteer opportunities, and company-sponsored events
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