User Operations Associate engaging with users through various communication channels. Understanding user behavior and building relationships to identify growth opportunities.
About the role
- Senior Platform Operations Manager ensuring operational efficiency in Coinbase's cryptographic financial platform. Collaborating cross-functionally for strategic planning and execution under pressure.
Responsibilities
- Bridge central ops and pillar execution: Intake, triage, and clarify operational requests from central ops into actionable, scoped initiatives; ensure fidelity of requests through delivery.
- Support the pillar’s operating rhythm: Manage planning cycles (quarterly, biannual), reprioritizations, and key ceremonies (QBRs, monthly reviews, bi‑weekly updates); maintain roadmap and priority hygiene in tooling.
- Enable efficient execution: Identify and deliver process, tooling, and communication improvements that reduce operational overhead and friction for pillar teams.
- Drive continuous improvement: Partner cross‑functionally (BizOps, Finance, Data Science, Security) to solve systemic issues and integrate feedback into evolving operational practices.
- Facilitate budget planning activities: Coordinate headcount allocation, ROI analysis, pod planning, and incident impact tracking in partnership with Platform Owners.
- Maintain measurability and transparency: Keep KPIs, maturity scores, and operational metrics up‑to‑date; provide timely, complete reporting to PG leadership and stakeholders.
Requirements
- 5–8+ years in Product Operations, Product Management, Program Management, Technical Program Management, or related hybrid role.
- Proven ability to manage planning cadences, governance processes, and cross‑functional alignment in complex organizations.
- Experience in management consulting, operations consulting (internal or external), or strategic ops roles.
- Skilled communicator able to influence technical and non‑technical stakeholders.
- Comfortable with ambiguity; able to distill incomplete/conflicting information into actionable plans.
- Data‑driven decision‑maker who uses metrics to guide prioritization and recommend solutions.
- Familiarity with budget/resource planning cycles and ROI frameworks.
- Familiarity with one or some focus areas related to Blockchain Platforms: Asset & Blockchain Data, Blockchain Data Analysis, Cyrpto Transactions, RPC Nodes, Staking, Tokenization
- Proficiency with operational (Linear, Jira, Confluence, Looker, Google Workspace) and AI tooling (ChatGPT, Gemini, Claude Code, LibreChat)
Benefits
- medical, dental, vision and 401(k)
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