Customer Service Representative managing logistics inquiries and facilitating order - to - delivery processes in a hybrid work environment. Building relationships with customers and providing effective communication across various departments.
About the role
- Senior Customer Service Coordinator at Coates managing a team to ensure customer satisfaction and safety. Responsible for administrative tasks and customer solutions at the Albert Park branch.
Responsibilities
- Responsible for providing high level of assistance to the Branch Manager
- Ensure the safety of fellow workers and Coates customers
- Lead and inspire a team of Sales Coordinators to deliver outstanding customer service
- Create the best solution / outcome for customers – develop quotes, raise purchase orders and enter hire agreements
- Managing administrative tasks, asset and quality management
Requirements
- 5+ years in supervisory customer facing work experience
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritise
- Demonstrated problem solving skills
- Ability to support and lead a team
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Trade, or previous hire industry experience, will be highly regarded
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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