Service Operations Support Case Worker facilitating escalated service - related questions and guiding clients at Corebridge Financial. Collaborates across business units to enhance service delivery.
About the role
- Claims Operations Technician responsible for timely processing of claims at CNA. Collaborating with various stakeholders and performing financial transactions related to insurance claims.
Responsibilities
- Responsible for timely and accurate processing of non-technical claim duties
- Completes regulatory forms timely in accordance with regulations by evaluating claim information
- Provides information to claim adjusting staff from regulatory websites
- Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim
- Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines
- Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities
- Completes form letters or documents based on procedures or set requirements
- May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim
- Serves as Day to day resource for procedural or process questions
- Accountable for reviewing and reconciling reports for data or financial transactions related to claims
- May perform routine processing within designated authority on medical only claims, following jurisdictional parameters
- May complete special projects as necessary.
Requirements
- High school diploma, GED or equivalent experience
- Some college preferred
- Typically a minimum of one to three years experience in office operations
- One to two years experience in Property and Casualty line of business preferred
- Technical Proficiency: Ability to efficiently work across multiple platforms including Microsoft Office Suite and other business related software
- Insurance Knowledge: Basic understanding of Property & Casualty (P&C) insurance products
- Attention to Detail: Ability to produce highly accurate, error-free work with a strong focus on precision and consistency
- Analytical Thinking: Ability to evaluate claim information, apply critical thinking, and solve problems logically
- Communication Skills: Clear verbal and written communication; strong listening and customer service orientation
- Organizational Skills: Ability to manage tasks, follow up effectively, and work independently
- Numerical Aptitude: Comfort working with numbers, codes, and data analysis.
Benefits
- Comprehensive and competitive benefits package to help employees and their families achieve physical, financial, emotional and social wellbeing goals
Job title
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Not specified
Degree requirement
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