Global Project Management Specialist managing knowledge management strategies for CMA CGM Group, enhancing customer and employee experiences through digital innovation and organizational alignment.
Responsibilities
Participate in the development of knowledge management strategies.
Collaborate with departments to implement strategies.
Drive continuous improvement and process optimization.
Oversee planning and execution of projects.
Implement and track KPIs for initiatives.
Act as a connection between business and IT teams.
Contribute to AI-driven initiatives.
Requirements
Bachelor's degree in a related field; Master's preferred.
Demonstrated leadership in customer care and simplification roles.
Strong analytical, project management, and strategic planning skills.
Knowledge of CMA-CGM internal tools (NOVA, LARA, etc.).
Proven experience in customer service and/or operational environments, ideally within shipping, logistics, or transportation industries.
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