Workers' Compensation Claims Examiner managing and processing claims in New York jurisdiction. Ensuring compliance with laws and providing clear communication with claimants and clients.
About the role
- Claims Specialist providing end-to-end support for transit damage claims in car transport at CEVA Logistics. Working closely with customers and vehicle operators to ensure timely claim resolutions.
Responsibilities
- Provide professional end-to-end transit damage claims support to customers of CEVA’s car carrying business.
- Efficiently coordinate the claims administration process from lodgement through to settlement.
- Coordinate closely with CEVA’s team of vehicle operators and preferred repair network throughout the claims process.
- Utilise desktop assessment tools to validate claims quotations.
- Resolve disputes that may arise from rejected claims, damaged vehicles or other issues.
- Utilise CEVA’s preferred repair network to reduce the costs related to damage claims.
- Identify preventative strategies that will decrease the damage incident ratio.
- Apply and enforce CEVA’s Vehicle Logistics Terms & Conditions with respect to extended warranties.
Requirements
- Claims handling experience in any discipline (motor, CTP, workers compensation, public liability, etc.)
- Sound understanding of the claims handling process.
- Ability to read, understand, interpret, apply and explain policies, guidelines and procedures for a wide audience.
- Excellent verbal and written communication skills, including the ability to take and write clear and concise notes, reports and other documentation.
- Sound dispute resolution, influencing and negotiating skills and the resilience to handle difficult conversations.
- Above average skills in MS Office and capacity to learn and embrace new systems and technology.
- Proof of work rights and suitable professional referees are required.
- Progressed candidates will be required to undergo a medical assessment and national police check.
Benefits
- Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
- Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.
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