Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst providing analytical support and business process expertise to project managers at a growing organization. Bridging business stakeholders and project teams for successful delivery and outcomes.
Responsibilities
- Provide analytical support and business process expertise to Project Managers
- Bridge the gap between business stakeholders and project teams
- Ensure successful delivery of organizational objectives
- Conduct current and future state analysis, develop process maps and workflows
- Build relationships across all organizational levels
- Partner with Project Managers on planning, governance, and delivery activities
- Analyze business data to support decision-making
- Develop test scenarios and acceptance criteria
Requirements
- Minimum 6 years of business analysis experience, preferably in project-driven environments
- Bachelor’s degree in business administration, Information Technology, Digital, or a related field.
- Proficiency in business analysis tools (Visio, Lucidchart, Miro or similar)
- Advanced Microsoft Office Suite skills, particularly Excel and PowerPoint
- Experience with project management tools (MS Project, Jira, Smartsheet)
- Proficiency with Salesforce; familiarity with NetSuite
- Strong documentation skills, including experience maintaining structured documentation in Confluence or similar platforms
- Ability to translate business requirements into detailed functional briefs
- Comfortable working with developers and technical teams
- Strong experience with Agile, Scrum, and Waterfall project methodologies.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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