Account Manager enhancing client retention and growing portfolios at CloudTalk, focusing on strategic renewals and upselling in AI business communications.
Responsibilities
Drive Account Expansion: Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio.
Bridge the Gap: Act as the ultimate advocate for your clients internally, while successfully representing CloudTalk's vision and value proposition to your accounts.
Collaborate for Success: Work hand-in-hand with our Product, Support, and Customer Engineering teams to ensure a seamless client journey.
Forge Executive Ties: Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client's organization.
Requirements
Language: Professional fluency required in both English and Spanish.
Work Model: Hybrid. You will be collaborating with the team in our Toronto office 3 days a week.
Benefits
π‘ 1-1 Coaching sessions with our resident communications advisor
π Leaders Academy & Learning and Development Budget
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