Hybrid Systems Support Engineer

at Clever Devices

• Job title: Systems Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, TCP/IP
• Location requirements: Hybrid, Woodbury, United States

About the role

• System Support Engineer managing support operations for Clever Devices' customers. Collaborating with teams to resolve technical issues and ensuring customer satisfaction in mobility solutions.

Responsibilities

• Create strong relationships with customer contacts
• Have constant dialogue with customers to understand their business, needs, and to look for any issues
• When issues are reported or discovered, perform system troubleshooting, issue identification, resolution coordination, and keep the customer and internal teams updated with the current status
• Work as a key member of the customer account team to provide a unified front helping the customer support their Clever Devices’ Products
• Use the JIRA ticketing system to open issues, track progress and investigate potential issues
• Troubleshoot issues with Clever Devices’ products
• Use logfiles and other inputs to proactively look for trends in fleet data
• Work with Engineering to provide supporting information and log files when an escalated ticket is being worked by Engineering
• Travel to customer sites as needed

Requirements

• 5+ years of experience in a technical support or engineering environment involving hardware, software, data, and communications technologies troubleshooting
• Minimum of bachelor’s level degree in Computer Science, Engineering, or equivalent
• Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution
• Good communication skills including oral, written, and customer approach
• Familiar with SQL Management Studio and SQL Databases
• Familiar with Server Hardware and Microsoft Server Operating Systems
• Familiar with TCP/IP and network configuration
• Basic understanding of Electronics and reading schematics
• Must be able to travel locally, nationally, and internationally as required
• Must be familiar with Excel, Word, Visio, PPT, Teams, and Outlook
• Must possess a Valid Driver’s license and be able to commute daily to an office

Benefits

• Health insurance coverage
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays and time off
• Many benefits subsidized or fully paid for by the company