Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Deployment Manager in Professional Services role managing end-to-end workflows for enterprise clients. Leading high-impact implementations in a creative and data-driven environment.
Responsibilities
- Run structured discovery with a range of personas (ICs to VP/C-level) across RevOps, Marketing Ops, Sales, and CS, translating business goals into clear scopes, requirements, and success metrics
- Design end-to-end Clay workflows and architectures that plug into existing GTM stacks (CRM, MAP, data tools)
- Build complex workflows in Clay (lists, enrichment, automations, AI prompts, audiences, and reporting) and document them so customers and internal teams can maintain them after handoff
- Own implementations from kickoff through go-live: project plans, timelines, communication cadences, and risk management
- Align cross-functional enterprise stakeholders, keep projects unblocked, and juggle multiple engagements simultaneously without dropping the details
- Lead high-quality working sessions and trainings that make Clay feel approachable and powerful; handle objections and keep engagements focused on outcomes
- Identify follow-on opportunities where deeper Clay usage would unlock value; partner with CX and EGS where relevant
- Contribute to playbooks, templates, and best practices as we build out the Services org and help shape the bar for future hires
- Adapt quickly to an ever-expanding surface area — onboarding customers across new industries and use cases, drawing on light business process consulting skills to map existing workflows, identify inefficiencies, and recommend how Clay can drive meaningful operational improvements
Requirements
- 3–7+ years in an Enterprise customer-facing, implementation, or consulting role — professional services, solutions consultant, technical CSM/TAM, or similar
- Deeply hands-on with GTM tools (Salesforce/HubSpot, Marketo, Outreach/Salesloft, data enrichment, analytics); you enjoy living in the tool
- Proven track record running multi-stakeholder projects end-to-end in mid-market or enterprise accounts
- Excellent communicator who can simplify complex concepts and drive alignment from hands-on admins to the C-suite
- Energized by ambiguity and building from scratch; process-light, outcome-heavy environments are where you thrive
- You like being both strategic and in the weeds: happy to lead the meeting and build the workflow
- You're an AI multiplier — you instinctively reach for AI tools to extend your own capacity, move faster, and deliver better outcomes for customers; you don't just use AI, you build leverage with it.
Benefits
- All employees can work for free with world-class coaches who specialize in creativity, management, and more.
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