Associate Manager supporting consumer insights and learning plans for Pizza Hut brand strategy. Collaborating with teams to optimize innovation and deliver actionable recommendations.
About the role
- IT Service Support Lead managing IT Service Desk operations at Premier Foods. Driving service quality and leading operational turnaround to enhance colleague experience.
Responsibilities
- Lead day‑to‑day IT Service Desk operations, setting clear performance standards and driving significant improvements in service quality.
- Take ownership of the ITSM toolset (including Freshservice), ensuring it is fully optimised, well‑maintained and continuously improved.
- Act as Major Incident Manager for P1/P2 incidents, coordinating internal teams and third‑party suppliers to restore service quickly and effectively.
- Reduce ticket backlog, embed new ways of working and enhance responsiveness across the team.
- Drive self‑service and AI chatbot capability to automate and deflect high‑volume, low‑complexity requests.
- Own IT Asset Management and ensure cleanliness of the CMDB.
- Support Problem Management, Knowledge Management and service improvement activities.
- Provide leadership, coaching and rota management for the Service Centre team.
- Deputise for the IT Services Manager when required.
Requirements
- Proven experience running or leading a service desk or similar operational environment
- 5+ years’ hands‑on IT support experience
- Strong working knowledge of Microsoft Windows 11, O365, Citrix, and Active Directory
- Solid understanding of ITSM practices (Incident, Request, Problem Management)
- Process‑driven mindset with a passion for quality and improvement
- Supportive, motivating leadership style and willingness to be hands‑on
- ITIL4 Foundation / Specialist (desirable)
- Six Sigma Yellow/Green Belt (desirable)
Benefits
- Competitive salary
- Up to 7.5% pension
- Holiday Purchase Scheme
- Sharesave Scheme
- Wide range of online and in-house training
- Access to an employee discount scheme, with access to hundreds of nationwide retailers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Manager of Implementation at Homecare Homebase leading trainers for client success. Responsible for driving productivity, client satisfaction, and team development.
Sales professional leading strategic accounts in public sector for Ricoh, specializing in modernization through technology. Building relationships and expanding service offerings in Quebec.
Traffic Manager overseeing the planning and execution of marketing campaigns across channels for SiGMA Group. Managing stakeholder collaboration and optimizing project budgets and timelines.
Service Delivery Manager ensuring stability and quality across diverse software platforms at MORO TECH. Leading service delivery and operational efficiency for a global tech house.
Senior Manager of Fraud Strategy and Analytics leading fraud strategy at fintech Novo. Working cross - functionally to implement fraud prevention strategies and protect small businesses.
Channel Business Manager maximizing revenue in Mexico for Milestone Systems through partner collaboration. Drive sales and manage relationships within the security industry.
Legal Counsel providing contractual support for ECE business in Nokia. Engage with customers, partners, and suppliers on contract drafting, reviewing, and negotiations.
Senior Manager shaping and executing Nokia's financing strategy while collaborating with leadership and stakeholders.
OFCI Logistics Manager coordinating equipment management and delivery for data centers. Ensuring clear ownership and visibility across all phases of equipment execution with a focus on sustainability.