Revenue Operations Manager at AI startup optimizing sales processes and analytics to enhance performance. Collaborating with sales and GTM leadership to shape revenue strategies and execution.
About the role
- Sales Support Specialist supporting Civica’s Revenue Operations. Focused on managing sales processes, customer interactions, and data accuracy for enhanced revenue performance.
Responsibilities
- Deliver responsive, professional customer support, managing enquiries, resolving issues promptly and maintaining a consistent, positive customer experience.
- Process and coordinate sales orders accurately, ensuring correct documentation, smooth workflow and effective collaboration with finance, delivery and customer success teams.
- Maintain high‑quality CRM data, keeping customer records, opportunities and activity logs up to date while supporting data integrity and reporting accuracy.
- Provide comprehensive sales coordination, including scheduling, proposal and contract preparation, tender support and timely administration across new business and renewals.
- Support sales performance through reporting and pipeline activity, preparing dashboards, tracking key metrics, identifying leads and contributing to cross‑functional alignment and process improvement.
Requirements
- Experience in sales support, sales operations or revenue operations, with a solid understanding of B2B sales cycles, funnel metrics and supporting sales teams.
- Highly organised and detail‑focused, able to manage multiple priorities while maintaining accuracy in documentation, data and processes.
- Strong communicator and collaborator, confident working across departments and providing clear written and verbal communication.
- Proficient with CRM and sales productivity tools, including Salesforce, Dynamics, HubSpot or similar, with strong analytical skills and confidence working with data.
- Customer‑focused mindset, able to deliver excellent service while supporting lead generation, pipeline development and smooth operational workflows
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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