Change & Communications Manager at PwC Australia driving AI uplift through people - first change initiatives. Partnering with leadership to ensure effective adoption of new tools and ways of working across sectors.
About the role
- Unified Communications Specialist supporting the City of Bowie in transitioning to modern communication platforms. Collaborating with IT teams to ensure reliable and secure communication services.
Responsibilities
- Lead and support the transition from a legacy Avaya PBX system to modern Unified Communications platforms
- Integrate Unified Communications solutions with Microsoft Teams and other City collaboration tools
- Collaborate with IT infrastructure and security teams to ensure system reliability, proactive maintenance, and security compliance
- Administer mobile device management solutions for City-issued iPhones and iPads
- Coordinate with vendors and provide technical guidance on Unified Communications modernization and long-term planning
- Deliver Tier 2 and Tier 3 troubleshooting support for communication systems
- Develop and maintain system documentation and provide end-user training
- Support disaster recovery, business continuity, and security planning for communication services
Requirements
- Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a closely related field
- A minimum of five years of professional experience in telecommunications, VoIP, or Unified Communications system administration
- Experience supporting or administering Unified Communications platforms such as Avaya, Microsoft Teams, or similar systems
- Knowledge of VoIP technologies, SIP protocols, and call routing concepts
- Familiarity with LAN and WAN fundamentals and the ability to collaborate with network infrastructure teams
- Experience administering mobile device management platforms such as Apple Business Manager and IBM MaaS360
- Understanding of cybersecurity best practices and compliance frameworks such as NIST and CJIS
- Experience supporting call center platforms, Microsoft Teams Rooms, or other enterprise collaboration technologies
- Relevant certifications such as Microsoft Teams Administrator Associate, Avaya Implementation Specialist, or ITIL Foundation
Benefits
- medical, dental, vision, life, and long-term care insurance
- long- and short-term disability programs
- 401(k) with employer match
- optional 457 retirement saving plans
- paid leave
- professional development opportunities
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