Director of Dealer Relations leading account management and sales efforts in the automotive industry. Focus on client expansion, team development, and cross - functional collaboration for maximum success.
About the role
- Lead Global Production teams with an emphasis on stability and continuous improvement at Citi. Driving operational success in Trade and Working Capital Solutions while managing resources and risk.
Responsibilities
- Maintain high levels of stability, resiliency, and prevention for TWCS services, actively participating in and guiding incident recovery.
- Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production.
- Ensure high standards for Production Change Readiness and control adherence, prioritizing supportability, sustainability, and resiliency for technical changes.
- Drive the adoption of standard production tools for TWCS applications, focusing on monitoring, observability, capacity, resiliency, recoverability, and automation improvements.
- Proactively assess and manage dominant L1, L2, and L3 workload drivers, identify emerging trends, and devise plans to improve efficiency and service levels.
- Minimize human intervention by leveraging Generative AI and Automation capabilities, prioritizing development/product opportunities.
- Implement strong SLA/Performance measurement, analyse production insights, identify trends, and set clear goals for improvement.
- Develop and maintain a strong understanding of Trade & Working Capital Solutions product functionality and business requirements.
- Collaborate and influence senior leaders on stability and operational topics both internally and externally.
- Manage and develop talent, conduct performance evaluations, and oversee reward & recognition.
- Engage with vendors and partners to achieve high service levels.
- Manage the TWCS Production budget and staffing, making commercially minded decisions to optimize Total Cost of Ownership (TCO).
- Appropriately assess and manage risk, ensuring compliance with laws, regulations, and policies, applying sound ethical judgment, and transparently escalating/reporting control issues.
Requirements
- Extensive industry-relevant experience, highly experienced in various Production Management disciplines with a track record of continual improvement.
- Excellent interpersonal and communication skills, with the ability to influence and garner support from senior stakeholders and partners.
- Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills.
- Highly effective at navigating complex organizations.
- Strong financial planning and cost discipline.
- Exceptional staff engagement and talent development.
- Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems.
- Experience/knowledge with supporting applications deployed as microservices on Cloud Environments.
Benefits
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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