Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.
About the role
- Entry-level Operations Support Analyst providing operations support at Citi in Chennai, India. Liaising with teams and managing customer queries in a hybrid environment.
Responsibilities
- Provide operations support services including record/documentation maintenance, storage & retrieval of records, account maintenance, and managing customer queries
- Resolve customer inquiries and supervise escalated issues
- Act as a liaison between operations staff, relationship managers, project managers, custodians, and clients
- Support process documentation activities, including preparation and periodic updates of operational documentation
- Prepare and maintain MIS reports
- Apply analytical thinking to identify process gaps, support Lean and continuous improvement initiatives
- Assess operational and compliance risks when making business decisions
- Maintain high standards of integrity, confidentiality, customer focus, and professionalism
Requirements
- Bachelor’s Degree or MBA (preferred)
- 3-5 years of experience in banking operations or operational process management
- Preferably with knowledge in macro or SQL
- Experience in payment processing, sanctions screening, or accounting functions preferred
- Good understanding of balance sheet concepts is an added advantage
- Demonstrated strengths across Risk, Controls, and Client Excellence.
Benefits
- Access to telehealth options
- Health advocates
- Confidential counseling
- Expanded Paid Parental Leave Policy
- Generous paid time off packages
- Learning and development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
Provide technical assistance to computer system users at Interstate. Answer questions or resolve computer problems for employees in person or remotely.
Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.
Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.