Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
About the role
- Technical Analyst at Cision supporting mid-market customers with Brandwatch product suite. Designing and delivering scalable technical solutions for customer insights.
Responsibilities
- Become an advanced user of the Brandwatch product suite, applying a hands-on and forward-thinking approach to solving customer data framework and setups.
- Partner with customers and internal stakeholders to design and implement technical solutions aligned to customer objectives.
- Build and deliver scalable data solutions, including:
- • Query writing and data configuration.
- • Dataset creation, cleaning, and segmentation.
- • Visual dashboards and data frameworks.
- Present technical deliverables to both technical and non-technical audiences, translating complexity into clarity.
- Work largely independently while managing multiple priorities and deadlines, maintaining a high bar for quality and accuracy.
Requirements
- 1–3+ years of experience in data analysis, boolean query writing, analytics, or a technical analyst role, preferably in a business or customer-facing environment.
- Experience working with large datasets or unstructured text, with the ability to simplify complexity into insights.
- Technical aptitude and curiosity, with confidence learning new software and tools.
- Experience building data visualizations and crafting compelling data-driven setups.
- Strong time-management and prioritization skills, including the ability to manage competing deadlines.
- Proficiency in Excel, PowerPoint, and Word.
- Fluency in English.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.