Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Senior Technical Business Analyst acting as interface between stakeholders and engineering teams at CI&T. Involved in translating business needs to actionable technical requirements and managing product backlog.
Responsibilities
- You will act as the primary interface between global stakeholders and engineering teams, translating business needs into actionable technical requirements.
- Scope Management: Define and refine product scope in collaboration with Product Owners, Tech Leads, and UX Designers.
- Technical Translation: Transform business requirements into structured user stories and detailed acceptance criteria.
- Backlog Governance: Maintain and prioritize the product backlog using Jira and Miro; manage dependencies across systems and integrations.
- Delivery Enablement: Coordinate delivery activities across multiple technical teams within an Agile/Scrum framework.
- Stakeholder Communication: Act as the bridge for requirement clarification, managing expectations regarding timelines, risks, and constraints.
Requirements
- Experience: 5+ years as a Technical Business Analyst in software delivery.
- Environment: Proven track record in large tech companies or digital consulting firms.
- Platform Knowledge: Experience with web/mobile apps, CMS, APIs, and cross-channel experiences.
- Tools: Expert proficiency in Jira, Confluence, and Agile/Scrum methodologies.
- Communication: Excellent written and spoken English, with experience in direct international client interaction.
- AI Proficiency: Comfortable incorporating GenAI tools into the daily analyst workflow to improve productivity.
Benefits
- Work Setup: 3 Days on site, 2 days Work From Home (Remote) with company-provided equipment.
- Allowances: ₱5,000 Monthly Allowance (Taxable and Non-taxable).
- HMO: Coverage up to ₱250K per illness/year, including two (2) free dependents.
- Leaves: * Year 1: 12 Vacation Leaves (VL) + 10 Sick Leaves (SL).
- Year 2: 20 Vacation Leaves (VL) + 10 Sick Leaves (SL).
- Leave Conversion: Carry over or convert up to 5 unused VLs.
- Incentives: Talent Referral bonuses for every successful hire.
- Engagement: Quarterly company-sponsored Happy Hour meals, Birthday gifts, and Marriage gifts (₱3,000).
- Pantry: Free coffee, milk, chocolate, and snacks (for site visits).
- Financial Growth: Profit Sharing incentives for eligible employees.
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