Relationship Analyst responsible for supporting commission billing and reporting for Global Sales. Acting as a liaison between Choice Hotels and third-party partners to ensure data accuracy and efficiency.
Responsibilities
Serve as the primary point of contact for day‑to‑day operational issues with third‑party billing and distribution partners
Partner with internal billing subject matter experts to validate data accuracy and resolve integration or transmission issues
Lead and track property enrollment into commission billing processes
Collaborate with Global Sales and internal stakeholders to design, document, and implement processes for group commissions billing and collections
Manage and deliver recurring commission reporting
Coordinate case prioritization and service level agreement (SLA) adherence in partnership with the Commissions Collections Supervisor
Work closely with Billing, Finance, Global Sales, and Operations to resolve issues and improve transparency
Requirements
4–7 years of experience in billing operations, commissions processing, distribution, financial operations, or a related field
Experience supporting or partnering with sales organizations and external vendors preferred.
Experience with Onyx or another commissions processing system strongly preferred.
Proficiency with reporting, analytics, and data management tools; experience working with large data sets.
Experience using CRM systems, case management platforms, or reporting tools (e.g., Salesforce).
Benefits
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
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