Senior Director managing operations of the Primary Care Institute at Cleveland Clinic. Collaborating with leaders to support patient care objectives and ensure safe operations.
About the role
- Digital Account Director leading client portfolios for Chili Digital, a performance marketing agency. Responsibilities include team leadership and strategic client management for sustainable growth.
Responsibilities
- Propiedad del Portafolio y Crecimiento (Ingresos + Retención).
- Liderazgo del Cliente y Gestión de Escaladas.
- Liderazgo de Squad y Gestión de Personas.
- Propiedad del Control Operativo y de Costos.
- Gestión de Proyectos y Excelencia en la Entrega.
- Rendimiento y Toma de Decisiones Basada en Datos.
Requirements
- Más de 4 años en un rol senior de Account Manager, Client Partner o Líder de Servicio al Cliente (experiencia en agencia obligatoria).
- Sólido conocimiento de SEO, Paid Media (Google, Meta), CRO y estrategia de embudos (funnels).
- Experiencia comprobada gestionando portafolios de clientes con responsabilidad directa sobre los ingresos.
- Experiencia demostrada liderando personas (1:1s, evaluaciones de desempeño, planes de desarrollo).
- Experiencia con herramientas de gestión de proyectos (preferiblemente ClickUp; se acepta Asana, Monday o Trello).
- Mentalidad comercial sólida con experiencia en upselling, cross-selling y posicionamiento de valor.
- Inglés Avanzado (obligatorio): Comunicación diaria con clientes internacionales.
- Excelentes habilidades de comunicación, negociación y gestión de stakeholders.
Benefits
- Paquete de compensación competitivo.
- Alta autonomía y visibilidad ante el liderazgo.
- Influencia directa sobre la estructura del equipo, herramientas y estrategia del portafolio.
- Capacitación continua en liderazgo, marketing de rendimiento y servicio al cliente.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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