Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
About the role
- Account Manager connecting Samsung US with CRM operations. Managing communication and project timelines for successful campaign execution.
Responsibilities
- Serve as the main point of contact for Samsung US, ensuring clear communication between the client and internal teams.
- Support the service manager in briefing processes by creating and monitoring timelines and maintaining the status of projects and deliverables.
- Oversee deliverables to ensure they meet deadlines and align with client expectations.
- Participate in client meetings as a CRM consultant.
- Facilitate discussions on CRM strategy and campaign requirements to ensure seamless execution.
Requirements
- Advanced or fluent English.
- Familiarity with Adobe Campaign is a strong advantage.
- Experience using Jira, Microsoft Office (especially Excel), and Google Drive.
- Knowledge of CRM systems and processes.
Benefits
- Health insurance, dental insurance, and life insurance (Bradesco).
- Meal or food allowance via Pluxee.
- Wellhub.
- Maternity/Paternity kit.
- Access to a company psychologist.
- Discounts on tuition at universities, language schools, and through a partnership with Sesc.
- Performance evaluations.
- Birthday day off.
- Discounts on Samsung products.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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