KOL & CE Manager executing clinical education strategy at Dentsply Sirona. Leading education programs and managing KOL engagement for dental product portfolios.
About the role
- After-Hours Care Manager & Scheduler for Cheer, ensuring seamless client care during off-hours. Actively managing schedules and providing support to clients and caregivers overnight and on weekends.
Responsibilities
- Serve as the primary point of contact for all after-hours calls (clients, families, caregivers, facilities)
- Manage and adjust caregiver schedules in real-time due to call-outs, emergencies, or changing client needs
- Coordinate last-minute shift coverage, including outreach to available caregivers
- Provide care management support, including problem-solving for client or caregiver concerns
- Triage and escalate urgent situations appropriately
- Document all interactions, schedule changes, and incidents clearly and promptly
- Communicate important updates to the daytime team for continuity of care
- Ensure company standards, policies, and client expectations are upheld at all times
Requirements
- Experience in home care, home health, healthcare staffing, or care coordination
- Strong scheduling and logistics management skills
- Ability to think quickly and make sound decisions independently
- Excellent communication skills (phone, text, and written)
- Tech-savvy and comfortable with scheduling software and documentation systems
- Highly dependable with strong accountability—this role is critical coverage
Benefits
- Competitive salaried position (based on experience) 71 to 75k
- Opportunity for performance-based bonuses
- Supportive, team-oriented culture
- 401k and matching 4%
- Health (Anthem or Kaiser), Dental, and Vision Insurance
- Meaningful work making a real impact in people’s lives
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