Senior Solutions Consultant providing actuarial expertise and client support at Milliman. Designing proof of concept studies and mentoring Solutions Consulting team members.
About the role
- Client Solutions Manager focusing on digital video campaigns and client relationships at Channel Factory. Ensuring campaigns run smoothly and delivering value to clients through data-driven insights.
Responsibilities
- Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
- Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
- Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
- Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
- Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
- Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
- Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
- Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
- Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
- Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
- Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
- Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
- Analyse campaign data to identify performance gaps and areas for optimisation.
- Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
- Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.
Requirements
- 3+ years of experience in digital media, preferably at a tech publisher or agency.
- Expertise in YouTube advertising, programmatic buying, and digital video platforms.
- Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
- Strong analytical skills and a data-driven approach to decision-making.
- Excellent verbal and written communication skills in both English & French, with experience in client-facing roles.
- Familiarity with Salesforce or other CRM systems.
- Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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