Enterprise Architect driving strategic planning and architecture for AES's US Renewables Business. Collaborating on digital initiatives and establishing technology roadmap management.
CS
Hybrid Senior Help Desk Technician
Posted last month
About the role
- Senior Help Desk Technician providing Level 1 & 2 support for government services. Assisting users with software, hardware, and training needs in a hybrid work environment.
Responsibilities
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
- Provide backup/restoration admin/support
- Support file servers
- Administer user accounts/mailboxes
- Install and troubleshoot software/hardware
- Set up and troubleshoot handheld devices
- Support and train remote users
- Create procedural documentation and spreadsheets/databases for tracking
- Maintain IT ticket information utilizing ITIL
- Conduct accountable IT inventories
- Train new employees and staff on standard applications
- Set up conference and training rooms for presentations
- Utilize online meeting applications to support hardware set-up and facilitate online meetings
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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