IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
CS
Hybrid Senior Help Desk Technician
Posted last month
About the role
- Senior Help Desk Technician providing Level 1 & 2 support services for government end users in a hybrid environment. Collaborating with teams to ensure effective IT support and operational efficiency.
Responsibilities
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
- Provide backup/restoration admin/support
- Support file servers and user account/mailbox administration
- Install and troubleshoot software/hardware and handheld devices
- Set up remote users and provide end-user training
- Maintain IT inventory and provide desk-side training
- Conduct and maintain accountable IT inventories
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations
- Use online meeting applications to facilitate/monitor/record meeting sessions
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience.
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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