Customer Service Team Leader at DPG leading Inside Sales teams and acquiring new customers. Managing customer relations and reporting directly to sales leadership.
About the role
- Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.
Responsibilities
- Lead and develop the Global Key Account Coordinators’ team, setting clear objectives and supporting professional growth
- Drive process improvements and implement KPIs in coordination with the GKA Office
- Foster a culture of open communication, encouraging knowledge sharing and best practices across global teams
- Coordinate with Sales and Operations to ensure seamless alignment and effective information flow
- Organize and facilitate meetings, prepare reports (e.g., cost analysis, sales development vs. budget)
- Serve as the central point of contact for key account topics and escalations
Requirements
- Proven experience (5-7yrs+) in leading customer service teams and driving process improvements in an international environment
- Knowledge about Customer Service processes - internal & external, forecasting, S&OP and basic supply chain knowledge
- Strong analytical skills, including budget management, contract and tender management and KPI tracking for large accounts
- Detail-oriented, organized and able to manage multiple priorities while maintaining accuracy
- Experience in a production environment with cross-functional, international organizational settings
- Collaborative, adaptable, and committed to fostering a positive, inclusive team culture and supporting the growth of others
- High proficiency in Excel, PowerPoint, and excellent written and verbal English communication skills; additional languages are a plus.
Benefits
- Option to work partially from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Administrative position maintaining client relationships and ensuring operational objectives in post - sales service area. Located in Abrera, Barcelona with growth opportunities.
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