Audit Manager leading multiple audit, review, and compilation engagements for Abdo's Business Audit team. Cultivating client relationships and ensuring high - quality project delivery.
About the role
- Helpdesk Analyst II providing technical support and troubleshooting for clients at CBIZ, a professional services provider. Responsible for ticket resolution, communication, and documentation.
Responsibilities
- Open tickets and troubleshoot issues to achieve first call resolution metrics.
- Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.
- Troubleshoot and address second level support tickets.
- Utilize general troubleshooting techniques and available resources provided in order to diagnose and resolve issues.
- Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles and other technical documentation.
- Provide routine preventative maintenance tasks as defined by service level agreements.
- Assist with client onboarding projects and other tasks/projects as assigned.
- Strong and consistent communication with internal staff as well as with customers.
- Assist with process improvements and service delivery on a continuing basis.
- Responsible for maintaining relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
- Provide off-hours support for emergency calls as a member of an on-call rotation.
- Perform tasks as assigned by management.
Requirements
- Bachelor’s degree in relevant field
- 3 years of relevant work experience
- Achieve professional certifications relative to area of expertise, must have and preserve required licenses
- Must possess analytical skills
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Must be able to travel based on client and business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
On - Call IT Technician providing hands - on IT support at Hartsfield - Jackson Atlanta International Airport, focusing on hardware maintenance and repair.
Associate Engineer for Broadcast IT management during live productions and daily operations. Responsible for technical success at Warner Bros. Discovery events, requiring troubleshooting and support skills.
Manager at PwC facilitating successful deal processes and integrations in complex transactions. Leading teams and ensuring quality standards in delivering value for clients.
Principal Actuary providing oversight on Pharmacy Benefit Management processes at Blue Cross NC. Engaging in contract modeling, analytics, and strategic collaboration to enhance pharmacy benefits.
IT Infrastructure Analyst responsible for design and maintenance of network and security systems at the manufacturing site. Provides support and coordinates for IT infrastructure projects.
Unit Manager overseeing nursing staff and operations in skilled nursing facility. Leading care coordination and ensuring high - quality standards in a resident - focused environment.
IT Infrastructure Director overseeing strategy, delivery, and operations of technology infrastructure. Ensuring reliable and secure technology platforms across data centers and cloud services.
Helpdesk Technician providing Tier I and Tier II technical support at Foresite. Ensuring operational efficiency, device readiness, and user productivity throughout the organization.
Helpdesk Assistant Intern at Pelico ensuring seamless IT operations and support for employees. Engaging in IT system administration, security compliance, and DevOps - related tasks.