Hybrid Customer Identity and Access Management Product Owner

at Caterpillar Inc.

• Job title: Customer Identity and Access Management Product Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $110,520 - $179,640 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cyber Security, ITSM
• Location requirements: Hybrid, Peoria, United States

About the role

• Customer IAM Product Owner at Caterpillar Inc. leading CIAM capabilities across web and mobile channels while ensuring security and usability.

Responsibilities

• Help define the CIAM product vision, roadmap, and KPIs, balancing customer experience, regulatory compliance, and security.
• Translate business and compliance requirements into technical stories, user journeys, and platform requirements.
• Collaborate with engineering teams on design, development, and deployment of customer identity capabilities including authentication, MFA, consent, and self-service account management.
• Own the CIAM product backlog, prioritize features and technical debt, and ensure alignment with architecture and delivery goals.
• Function as the service owner for CIAM, accountable for availability, reliability, performance, and security of the platform.
• Lead problem management by collaborating with technical teams to identify root causes of incidents and drive permanent corrective actions.
• Collaborate with IT service management (ITSM) teams to ensure proper CIAM monitoring, logging, incident response, and service level agreements (SLAs).
• Maintain and evolve runbooks, support documentation, and operational playbooks to enable efficient support.
• Provide operational reporting and conduct regular post-incident reviews to improve CIAM resilience and customer trust.
• Drive improvements in customer onboarding, login success rates, and user satisfaction through continuous testing and feedback.
• Evaluate and integrate emerging technologies (e.g., Password less,) to enhance customer trust and digital agility.
• Partner with UX, marketing, and customer support to create intuitive and consistent user identity experiences.

Requirements

• Experience in product ownership, technical product management, or service ownership within IAM, CIAM, or cybersecurity programs.
• Experience delivering and supporting CIAM platforms (e.g., Azure AD / B2C, Okta CIAM, ForgeRock, Auth0).
• Strong understanding of IAM protocols and standards: OAuth 2.0, OIDC, SAML, JWT.
• Background in software development or technical architecture, with fluency in APIs, authentication flows, and security patterns.
• Demonstrated experience with ITSM practices, including incident, problems, and change management.
• Proven success working in Agile/Scrum environments and collaborating with development, operations, and security teams.
• Excellent problem-solving abilities coupled with solid communication and documentation skills.
• Proven product ownership skills with a strong understanding of best practices, tools, and techniques.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement