Strategic Accounts Manager responsible for influencing Multi - Family and Single - Family business channels at Shaw Floors. Develop programs and contracts while building key relationships.
About the role
- Partner & Supplier Experience Manager at CarTrawler enhancing partner experiences across various touchpoints. Driving improvements and collaboration to ensure operational excellence and customer satisfaction.
Responsibilities
- Define and drive “what good looks like” for partner experience across assisted and digital journeys.
- Translate operational insights into commercially meaningful actions (policy changes, supplier interventions, comms, portal enhancements) that protect loyalty and increase repeat booking propensity.
- Identify friction points across the end-to-end rental journey and lead cross-functional fixes.
- Own improvement plans for priority partner and supplier issues, tracking actions and benefits.
- Act as the operational owner for partner performance visibility, including SLAs, themes and escalations.
- Run partner operational readiness activities for launches, changes and hypercare periods.
- Collaborate with Technology/AI teams to land portal + contact tooling enhancements (e.g., better deflection journeys, smarter routing, clearer status updates, reduced recontact).
Requirements
- 3+ years leadership experience in a car rental, contact centre, partnership relations role environment.
- Strong analytical skills with the ability to translate insight into practical action.
- Confidence working cross-functionally to influence priorities and outcomes.
- A structured, outcome-focused approach to problem-solving and delivery.
- Clear communication skills for both internal leaders and external partners.
- A customer-first mindset balanced with commercial pragmatism.
Benefits
- Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%.
- Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year.
- Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave.
- Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements.
- Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.
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