Hybrid Product Manager – Commercial Packaged Products Aftermarket

at Carrier

• Job title: Product Manager – Commercial Packaged Products Aftermarket
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $120,000 - $168,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Charlotte, United States

About the role

• Product Manager for HVAC Replacement Parts driving sales growth and profitability through analysis and strategy. Collaborating across functions to support new product initiatives and customer loyalty.

Responsibilities

• Product management with a cross functional team to achieve goals, including sales and product forecasts, pricing, gross margin analysis, and assisting with the execution of market strategy.
• Performs significant data analysis to identify opportunities and then translate into customer value propositions/sales path forward.
• Owns and develops elements of functional strategies and operational goals with packaged chiller products to provide product support for new product development as well as corporate strategic initiatives.
• Will focus on the operational plans for short term items, such as product launches, including new part set up with pricing, gross margin, and other required information.
• Recommends and implements business opportunity plans in support of potential new business.
• Manage and/or execute the tasks associated with the plan.
• Analyze competitive product feature, benefits, pricing and recommend appropriate actions to provide competitive portfolio of products.
• Provide and analyze sales and product reports by customer and by channel.
• Provide product information, legal approved product claims to support marketing materials.
• Provide support for product videos or on-line learning module script development and review.
• Support the RC Parts Information Management (PIM) process to ensure there is electronic data and images to be used in e-commerce.
• Provide timely responses to difficult & complex inquiries and build product and brand loyalty with RC’s customers.
• Focus and conduct extensive investigation of process gaps to better understand and implement a more robust and timely process to support to sales and customers.
• Managing existing processes to find ways to grow the business and drives customer satisfaction.
• Utilize solutions that could be unique in order to keep the business on the cutting edge.
• Needs to communicate cross-functionally across the parties inside the organization, as well as outside the organization.
• Requires the ability to communicate to executive leadership regarding matters of high importance.
• May require making recommendations to senior leadership on the best course of actions.
• Conduct product training sessions online & face to face at customer training events for 50+ attendees.
• Support distributor events such as open houses and trade shows to discuss and demo products.
• Provide support and training to RC Sales team.

Requirements

• Bachelor’s degree
• 2 + years of experience in Category and/or Product Management
• Strong business analysis skills
• Strong project management skills
• Experience in forecasts, pricing, and gross margin calculation
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint) is required.
• Specific knowledge of the HVAC/R or related industry and replacement parts & accessories is desired.
• Proficiency with SAP, WindChill, SalesForce, and Business Intelligence systems is desired.
• Strong communication skills with the ability to interact and collaborate with a cross-functional team.
• Demonstrated sense of urgency, self-initiative, and sense of ownership is required.
• Willingness to learn and flexible approach is a must.
• Highly organized with attention to detail.
• Ability to effectively handle multiple priorities.
• Excellent follow through skills.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance