PreSales Specialist assessing advertiser compatibility and coordinating teams for digital marketing solutions. Engaging in business planning and customer satisfaction efforts in a global context.
About the role
- Business Coordinator handling service sales tasks in Germany. Supporting customer management, team collaboration, and operational efficiency in a dynamic environment.
Responsibilities
- Order and customer management
- Review of orders for service requests of all kinds
- Contract reconciliation and review
- New customer setup including review of existing customer accounts in case of irregularities
- Structured filing and continuous data maintenance in the system
- Management of customer portals and framework agreements
- Support for the sales team
- Close collaboration with and support of field sales representatives
- Communication with customers and internal departments
- Maintenance of the service contract base
- Creation of sites and maintenance of the machine database in the system
- Tracking forecasts, reporting and coordination tasks
- Analysis of customer satisfaction surveys
- Planning and organization
- Organization of training sessions, external meetings, roadshows, sales initiatives and sales days
- Planning and follow-up of recurring audits at all branches
Requirements
- Completed commercial vocational training or comparable qualification
- Initial experience in service back office or inside sales beneficial
- Strong organizational skills and a structured, reliable way of working
- Friendly manner, strong communication skills and team spirit
- Confident use of MS Office and ideally SAP & Salesforce
- Independent, proactive and solution-oriented working style
- Good written and spoken English
Benefits
- A dynamic, supportive team
- Diverse tasks in a growing service area
- Opportunities for training and personal development
- Modern IT and system landscape to support optimal task execution
- Flexible working conditions and attractive social benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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