Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
IF
Hybrid Mid-level Business Analyst – Performance and Regional Operations
Posted 3 months ago
About the role
- Analista de Negócios Pleno optimizing logistics and data analysis for performance at iFood. Collaborating with various teams to enhance operational efficiency and implement initiatives.
Responsibilities
- Adjust and monitor logistical parameters to optimize routing and delivery organization.
- Conduct in-depth data analyses to identify root causes of deviations and generate insights for operational efficiency.
- Monitor operational metrics such as SLA, cancellation rate and delivery efficiency, proposing corrective and preventive actions.
- Develop and implement tests and initiatives for continuous improvement of logistics performance, taking regional impacts and measurable results into account.
- Collaborate with strategic areas — Planning, Pricing, Product, CX, Commercial and other business teams — to enable changes and communicate results clearly.
Requirements
- Proficiency in SQL and experience analyzing large volumes of data.
- Knowledge of visualization tools such as Tableau, ThoughtSpot, Power BI and Excel/Google Sheets for building dashboards and tracking KPIs.
- Familiarity with technologies like Python and PySpark for automating analyses and operational routines.
- Effective communication skills and the ability to engage with different areas and levels of the organization.
Benefits
- Competitive and varied benefits in a positive work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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