Associate Director overseeing Career Pathways and Site Operations, managing operations at designated office. Leading strategy for operational efficiency and program success with young adults.
About the role
- Customer Operations Executive at Carmoola providing customer support via multiple channels. Responsible for ensuring excellent service during the car finance process.
Responsibilities
- Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful.
- Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued.
- Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas.
- Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric.
- Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers.
- Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows.
Requirements
- 2+ years of experience in customer service, ideally in a consumer‑friendly environment.
- Fantastic communication skills – warm, approachable and confident across phone, email and chat.
- Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued.
- Experience working in a mobile app or digital environment (Zendesk experience is a bonus).
- Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude.
- Experience in lending or consumer credit is a big plus.
- Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve.
Benefits
- Competitive salary range of £30K - £35K based on experience
- Hybrid working – 3 days a week in our London office, in the heart of beautiful Primrose Hill.
- A high‑impact role with room to grow – You’ll own a core area of our customer experience and have the opportunity to shape and expand your role over time.
- A culture of trust, kindness, and ownership – We move fast, support each other, and enjoy the ride.
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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