Process Analyst managing client satisfaction processes at SEK with responsibilities in documenting and designing workflows. Collaborating as an internal PM for operational excellence in cybersecurity solutions.
About the role
- Epic Application Analyst III responsible for healthcare application analysis, design, and support for Epic systems. Mentoring teammates and leading complex project implementations in a remote hybrid role.
Responsibilities
- Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems
- Will also be involved in providing Epic application support, troubleshooting, training and reporting activities
- May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications
- Serves as a liaison between TSG groups, clients and vendors
- Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits
- Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients
- Manages assigned projects and meets deadlines
- Conducts highly complex work unsupervised and with extensive latitude for independent judgement
- Adheres to departmental policies and procedures
- Plans and conducts requirements gathering for Epic projects and requests
- Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality
- Coordinates, plans, and conducts analysis of client business needs
- Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies
- Serve as a liaison between Epic modules
- Serve as a professional and technical mentor to teammates
- Recognized as a subject matter expert and advanced individual contributor
- Serve as advocate for department initiatives and processes
- Facilitates a positive and collaborative work environment
- Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.
Requirements
- High school diploma or equivalent required
- Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required
- Minimum of eight years of related experience
- Valid Virginia drivers' license required
- Vendor and/or industry certifications/proficiencies as determined by management
- Certification/Proficiency in applicable Epic module
- Additional Certifications/Proficiencies in module associated with primary Epic module required
- Must be a self-initiated team player that can work under minimal supervision, with strong organizational, problem-solving and analytical skills
- Must be able to work both independently and in a team setting
- Must facilitate a positive and collaborative work environment
- Must be able to serve as mentor to teammates to foster skills development among team
- Must be flexible and capable of prioritizing multiple projects and meeting deadlines
- Effective communication skills (oral, written and presentation).
- Ability to collaborate with others, including clients and vendors.
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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