IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Specialist managing TechSee’s IT infrastructure and providing global support to employees. Overseeing systems, security, and technology alignment with business needs.
Responsibilities
- Manage all aspects of TechSee’s IT infrastructure, systems, and security
- Manage tools, systems, and services used by TechSee
- Provide global IT support to TechSee employees, including coverage for global time zones
- Manage workstations and company applications, including external service providers for Salesforce, Google Workspace, Slack, and other organizational platforms
- Design, develop, implement, and maintain IT systems, policies, and procedures
- Define IT infrastructure strategy, architecture, and security processes
Requirements
- At least 1 year of experience as an IT Specialist or in the IT field
- Deep understanding and hands-on experience in IT systems, networking, and server management
- Experience with enterprise applications such as Google Workspace, BI tools, Salesforce, and Priority ERP
- Strong troubleshooting skills for PCs, Macs, hardware, and software
- Advanced knowledge of managing users, access (Like Active Directory) and mail services
- Strong analytical and problem-solving abilities
- BS in Industrial Engineering, Computer Science, MIS, or similar field - Advantage
- Familiarity with ISO 27001 and SOC2- Advantage
Benefits
- Competitive compensation
- Comprehensive support
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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