Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst supporting the Data Transformation Working Group at the International Rescue Committee. Engaging with stakeholders to gather insights and improve data quality and processes.
Responsibilities
- Engage with stakeholders to gather insights on business objectives, processes, and pain points.
- Capture, analyze, and document comprehensive business and functional requirements; secure formal approvals.
- Perform gap analysis to compare current processes, client needs, and system capabilities.
- Document current-state processes and design future-state processes resulting from data transformation initiatives.
- Support project planning, scope definition, and requirement prioritization.
- Participate in solution design discussions and provide business input to ensure requirements are met.
- Map business requirements to technical capabilities and identify system constraints and dependencies.
- Identify and propose new process improvement opportunities.
- Maintain accurate and up-to-date system documentation.
- Support deployment and ongoing management of the Enterprise Data Catalog.
- Translate business definitions into technical metadata for tables, columns, schemas, and datasets in Databricks / Unity Catalog.
- Link business terms to data assets, dashboards, reports, and other data products.
- Act as liaison between business users and data engineers to translate requirements into technical specifications and support data modeling.
- Work with data owners and stewards to validate data classification and ensure correct application in Databricks/data catalog.
- Assist in mapping and documenting source systems, data pipelines, data products and datasets.
- Participate in testing and validation of delivered solutions to ensure requirements are met.
Requirements
- Bachelor's degree in computer science, Information Management, or related experience.
- Minimum 5 years of professional experience as a Business Analyst providing high quality and advanced analytics for a complex, large not-for-profit organization and/or equivalent analytics experience in private sector marketing and sales.
- Proven track record in leveraging leading-edge digital tools, providing advanced analytical reports, and proactively working to help promote data-driven strategic insights.
- Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
- Knowledge of process improvement tools like Visio.
- Non-profit and international humanitarian aid experience a plus.
Benefits
- Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career.
- Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength.
- Challenging work, innovative solutions: We’re committed to excellence and innovation.
- Community centered: We’re an empathetic community that truly cares for one another.
- Comprehensive safety and security initiatives to ensure a safe work environment.
- Continuous learning and development programs provide ongoing opportunities for personal and career advancement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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