IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
About the role
- IT Technician providing first and second line technical support in a dynamic team at GuestWorld. Handling hardware issues and software installations while fostering continuous improvement.
Responsibilities
- First- and second-line technical support to users
- Diagnosis and resolution of hardware issues
- Installation, configuration and maintenance of software (Windows, Microsoft 365, corporate applications)
- Troubleshooting of systems, networks and workstations
- Management of equipment (preparation, configuration, replacement and inventory)
- Preparation of documentation for technical procedures and best practices
- Identifying opportunities for continuous improvement and automation of tasks and procedures.
Requirements
- Bachelor's or Master's degree in Computer Engineering or a related field (or equivalent experience)
- Experience in IT support (hardware and software)
- Good knowledge of Windows environments
- Experience with Office 365
- Basic understanding of network protocols (TCP/IP, Wi‑Fi, DNS, DHCP)
- Strong troubleshooting skills
- Experience or interest in automating processes and procedures using PowerShell, Logic Apps, Power Automate, or equivalents
- Familiarity with Microsoft Intune/Azure AD/Intra ID.
Benefits
- Competitive salary and benefits package
- Ongoing training and role-specific certifications
- Opportunities for career growth and professional development
- Dynamic, collaborative work environment
- Growing company with a promising future.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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