Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
About the role
- Account Manager responsible for customer accounts in vehicle finance, managing calls and finance agreements. Working in a hybrid setup with a focus on customer satisfaction and proactive engagement.
Responsibilities
- This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers’ financial situation
- Understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them
Requirements
- A genuine 'Team Player', working collaboratively with your colleagues and our customer base
- You will be proactive, someone who takes responsibility for their learning and managing of themselves
- A forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
- Someone who is resilient, who isn't afraid to make big decisions
- Living by our one of our operating principles: 'make mistakes and learn from them'
- You must have the permanent right to work in the UK
Benefits
- A starting salary of £27,955 moving to £36,261 after three years
- Annual company bonus scheme
- Hybrid working at your line manager’s discretion
- Private Medical Insurance
- Mental Health at work training for 100% of managers
- Enhanced sick pay
- Cycle to work scheme
- Massages
- Flu vaccinations
- Fruit baskets
- Care days
- Enhanced maternity and adoption pay
- Adding family members to your Private Medical Insurance Policy
- Buying and selling holidays
- One to one catch ups with your line managers
- Company-wide bonus scheme
- Enhanced pension scheme
- Thousands of discounts at high street retailers
Job title
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