About the role

  • Customer Service Representative providing support across Hamilton branches for online banking and inquiries. Assisting customers with problem-solving and digital tool navigation while ensuring a great experience.

Responsibilities

  • Be the first friendly face or voice for customers
  • Help customers navigate online banking and card disputes
  • Solve problems on the spot and guide customers to digital tools

Requirements

  • Strong background in customer service or administration
  • Confidence using digital tools
  • Ability to juggle multiple priorities
  • Understanding of financial services or willingness to learn
  • Natural talent for problem-solving and adapting quickly
  • Growth mindset and drive to deliver great outcomes

Benefits

  • Flexible working arrangements
  • Professional development opportunities

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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