L&D Consultant designing structured learning journeys and training materials at Infoya. Collaborating with technical teams to create engaging learning experiences in a hybrid work environment.
About the role
- Bilingual Client Training Consultant providing training and support on Fidelity's technology platform. Ensuring clients are educated on using products and services effectively.
Responsibilities
- Provide effective training to new and existing clients on how to use SCFC products and services, primarily by training trainers in-person, online, or on-site at client locations.
- Develop product training materials in collaboration with subject-matter experts within the organization to ensure accuracy and alignment with company objectives.
- Actively participate in the evaluation and launch of products or features.
- Provide support and training on SCFC client-facing applications as needed.
- Coordinate training sessions and ensure availability of training materials, technological equipment, and facilities.
- Provide necessary support for advisor onboarding and client acquisition.
- Facilitate advisors’ transition to the SCFC platform through training activities.
Requirements
- Bilingual (French/English)
- More than five years of experience in an account management or training role within the financial services sector, preferably in brokerage, account management, or custody operations
- Post-secondary degree or equivalent work experience
- Strong project management experience
- Enrollment in or completion of a continuing education certificate in training is considered an asset
- Canadian Securities Course (CSC) considered an asset
Benefits
- Flexible work arrangements
- Competitive total compensation, including an employer contribution to your group RRSP without a corresponding mandatory contribution from you
- Comprehensive health benefits from day one, including up to $5,000 per year for mental health services and therapies, with premiums fully employer-paid
- 100% paid parental leave at your salary for up to 25 weeks
- Up to $650 for home office equipment
- Generous time-off policy, including two paid days annually to volunteer for a charity of your choice
- Diversity and inclusion programs, including an active network of employee resource groups
- Extensive professional development opportunities, including access to over 11,000 learning and training courses, tuition reimbursement, and awards for obtaining required professional designations
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