Manager enabling Services Programs at Mastercard, focusing on program management and performance evaluations. Engaging with leadership and advocating for project success across the organization.
BM
Hybrid Lead Infrastructure Engagement Manager
Posted last month
About the role
- Lead Infrastructure Engagement Manager managing infrastructure programs critical to BCBSMA's operations. Collaborating with technical teams and business stakeholders to ensure success.
Responsibilities
- Collaboration with Application Development, Infrastructure, and 3rd party vendors to ensure the delivery of the Infrastructure Programs enables both current and future business needs
- Communicate effectively with internal colleagues as well as IT management to set clear expectations from a timeline, functionality, and service delivery perspective.
- Routinely assess infrastructure programs and recommend ideas for continuous improvement and/or automation opportunities
- Identify and baseline Key Performance Indicators (KPIs) for critical infrastructure programs
- Act as a liaison between infrastructure technology partners/vendors and other business areas
- Manage complex technical issues and projects with insourced, outsourced, and 3rd party teams.
- Deliver Audit/Compliance responses in a thoughtful, strategic, and articulate manner
- Ability to manage multiple Infrastructure Programs with a continuous learning mindset
- Foster strong working and interpersonal relationships.
- Solid foundational knowledge of IT: Systems, Network, Desktop Cloud, Databases, App/Dev, etc.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, and/or related job experience.
- Requires at least 10+ years of Information Technology job experience.
- Experience working for a highly regulated organization, preferably within healthcare, along with detailed knowledge of HiTrust, SOC2, HIPAA, and NIST security compliance frameworks.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
- suite of well-being benefits
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