Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
About the role
- Team Manager leading Customer Success for Alberta Blue Cross. Focused on client retention, team mentoring, and strategic leadership in health coverage services.
Responsibilities
- Lead, coach, and mentor a team of Customer Success Managers, fostering a culture of performance, collaboration, and continuous improvement.
- Provide clear direction, ongoing feedback, and training to enhance team capabilities and align with organizational goals.
- Oversee proposal development, renewal strategies, upselling initiatives, and new business support across both small and large group segments, ensuring competitive and timely delivery.
- Collaborate cross-functionally with Account Executives, Underwriting, Marketing, Product Development, Finance, and Operations to align strategies and deliver seamless customer experiences.
- Analyze market trends, competitor activity, and client data to identify growth opportunities and inform strategic decisions that keep Alberta Blue Cross® at the forefront of innovation.
- Resolve complex client escalations and pricing negotiations, ensuring alignment with underwriting guidelines and business objectives.
- Build and maintain strong relationships with key clients and partners, ensuring exceptional service and long-term engagement.
- Track and manage key performance indicators, sales forecasts, pipeline status, activity metrics, and budget utilization, providing regular updates to senior leadership on progress, challenges, and opportunities.
Requirements
- Post-secondary education such as diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, or; 5+ years of equivalent experience in sales, customer relationship management, insurance, financial services, or related field.
- 5+ experience in sales, client management and exposure to leading a team or engaging in complex consultative approaches within a multi-stakeholder environment.
- 2+ years of leadership or team management experience.
- Understanding and experience relating to leading teams through change, fostering adaptability, resilience and a positive mindset during times of transformation.
- Ability to interpret team performance and client health metrics to identify opportunities and coach other team members.
- Ability to manage both internal and external stakeholder relationships, analyze data, and drive customer retention and growth.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Exceptional presentation skills with the ability to articulate complex strategies to internal and external stakeholders.
Benefits
- Health coverage
- Flexible work-life balance
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long - term relationships and enhancing customer experience.
Energy Customer Success & Portfolio Growth Manager responsible for developing client energy portfolios at VISPIRON. Supporting clients in creating scalable and successful hybrid power plants.
Customer Success Representative assisting customers with tailored guidance and effective solutions in RV rentals. Engage in team collaboration to ensure high - level customer service at roadsurfer.
Customer Success Representative assisting customers with RV rentals and inquiries. Handling booking management, troubleshooting, and ensuring high - level customer satisfaction.
Client Success Manager overseeing a portfolio of restaurant clients, ensuring satisfaction and retention for Rewards Network. Managing account health and communication to improve service value and NPS scores.
Senior Customer Success Manager responsible for driving product adoption and measurable ROI for Tailos customers through strategic management and customer engagement in Austin, Texas.
Partner Success Associate managing SMB acquisition partners using a scalable approach at Insurify. Supporting partner onboarding and performance monitoring in a hybrid work environment.
Client Success Manager enhancing client satisfaction and managing relationships at ThoughtFull. Driving business growth and maximizing client engagement through proactive support and recommendations.