About the role

  • Service Desk Engineer providing technical support as part of a team for Capgemini customers. Assisting in diagnosing problems and implementing solutions in a collaborative environment.

Responsibilities

  • Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers.
  • Assist with the diagnosis of problems determining and implementing appropriate solutions.
  • Guide and communicate resolutions to customers.
  • Work Monday – Friday on a variable roster.

Requirements

  • At least 1 year’s L1/Service Desk technical support experience.
  • A keen interest in computers and the tech industry.
  • Experience in front-facing customer service.
  • Ticket management via ServiceNow (optional).
  • Excellent communication skills both verbal & written.

Benefits

  • Diverse collective of free-thinkers, entrepreneurs, and industry experts.
  • Countless learning and development opportunities from thinktanks to hackathons.
  • Access to 250,000 courses with numerous external certifications.
  • Positive work-life balance.
  • Hybrid working environment and flexible working arrangements.
  • Peer Recognition Portal called ‘Celebrate’.

Job title

Service Desk Engineer

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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