Ingénieur Support Technique spécialisé dans les moteurs diesel chez Liebherr. Responsable de l'assistance technique et de l'amélioration continue des produits avec des déplacements chez les fournisseurs.
About the role
- Technical Support Specialist assisting with technical issues of healthcare products and providing exemplary service. Join Capsa Healthcare in enhancing patient care and caregiver workflow.
Responsibilities
- Responsible for all calls/requests for quotations, order processing, and troubleshooting.
- Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
- Provide exemplary service to all customers, internal and external.
- Provide tier-two level technical support for customer issues concerning Capsa products or systems.
- Triage and escalate customer technical issues as necessary to additional level support.
- Process product warranty shipments.
- Work closely with the appropriate internal departments to communicate and assist with customer inquiries or technical support needs.
Requirements
- Minimum of three years’ experience in customer service, technical support or help desk roles
- Preferred: BA/BS
- Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com
- Experience measuring AC and DC voltages with a voltmeter
Benefits
- Commensurate salary
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Paid parental leave
- 401(k) with company match
- Company-paid Life, AD&D and Long-term disability insurance
- Voluntary Short-term disability
- Supplemental Life
- AD&D
- Accidental Injury and Hospital Indemnity insurance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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