Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Senior Associate in product management at Capital One focused on improving payment experiences. Collaborating with teams to innovate customer interactions and drive product adoption.
Responsibilities
- Partner in the transformation of how millions of customers engage with their money
- Responsible for improving the consistency, scalability, and adoption of payment experiences across platforms
- Work with teams across the organization to evaluate current processes and identify areas for improvement
- Implement solutions that support business goals and meet customer needs
- Work across product areas such as Authorizations, Settlement, Disputes, Backoffice, Pricing, and Go-to-Market
- Use data, technology, and collaboration to deliver reliable, efficient, and user-friendly payment products
Requirements
- Bachelor’s degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
- Bachelor’s degree in computer science or engineering (preferred)
- 1+ years translating business strategy or analysis into consumer facing digital products (preferred)
- 1+ years of experience working on core product platforms powering digital experiences (preferred)
- 1+ years working with cross functional teams as a product owner in an agile development process (preferred)
Benefits
- Health, financial and other benefits
- Performance based incentive compensation
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