Senior Process Manager focused on enhancing ATM availability and operational efficiencies at Capital One. Collaborating with teams to drive data-informed strategies and customer experience improvements.
Responsibilities
Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.
Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities.
Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction.
Translate large, complex datasets into clear, compelling narratives for senior leadership using visualizations and concise presentations.
Requirements
High School Diploma, GED, or Equivalent Certification
At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
At least 3 years of experience working in the Financial Industry
At least 1 year of experience using Google Suite or Microsoft Office
Bachelor's Degree or Military experience (Preferred)
At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing (Preferred)
At least 3 years of experience working with Tableau dashboards or other data visualization tools (Preferred)
At least 1 year of experience working with ATM operations (Preferred)
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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