Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
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Hybrid Principal Associate, Process Manager – Small Business Fraud Strategy
Posted 3 months ago
About the role
- Process Manager for Capital One's Small Business Fraud Team, refining processes and collaborating with partners. Analyzing issues, improving fraud strategies, and managing cross-functional projects.
Responsibilities
- Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies
- Execute process based root cause analysis of issues
- Assess processes for opportunities to improve speed and reduce risks and waste
- Create and maintain process artifacts including process maps and controls plans
- Lead or participate in cross-functional work that includes Operations, Analysts, Product, and Risk groups
- Communicate with all levels of the organization
- Support Business Analysts or junior members of the team as needed
- Develop and maintain project plans and status updates
Requirements
- At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
- At least 3 years of experience with Microsoft Office or G Suite
- Lean or Six Sigma certification preferred
- Business Process Management (BPM) certification preferred
- At least 1 year of experience with Jira and Agile principles preferred
- At least 1 year of experience with Lucid or Visio process mapping systems preferred
- At least 1 year of experience in project management preferred
- At least 1 year of experience in Bank Fraud preferred
Benefits
- Health insurance
- 401(k) matching
- Performance based incentive compensation
- Comprehensive and competitive benefits that support total well-being
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